Best Auto Glass Terms of Service
Last updated October 2026
These Terms of Service ("Terms") govern your use of the services provided by Best Auto Glass ("Company," "we," "us," or "our") and describe how and why we collect, store, use, and share ("process") your information. They apply when you:
Visit our website at https://mybestautoglassco.com or any website of ours that links to these Terms
Engage with us in other related ways, including any sales, marketing, or events
By using our services ("Services"), you agree to these Terms. If you do not agree, please do not use our Services. Questions or concerns? Contact us at [email protected].
1. Services & Scope
Best Auto Glass offers professional auto glass services including repair, replacement, chip repair, ADAS calibration, and mobile service within Northglenn, CO and nearby areas.
2. Eligibility & Accurate Information
You must be at least 18 years old to use our Services, or have permission from a parent or guardian if you are under 18. We do not collect data from or target advertising to individuals under 18. If we learn that we have collected data from a user under 18 without that permission, we will delete the account and related data. If you believe we have such data, please email us at [email protected].
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.
3. Estimates & Approvals
Estimates are provided after vehicle inspection and require your approval before work commences. Estimates may be revised if additional damage or issues are discovered during service.
4. Scheduling & Arrival Windows
Appointments include estimated arrival windows. Arrival times may vary by up to 30 minutes due to traffic or unforeseen events. We will notify you promptly of any significant delays.
5. Mobile Service Access Requirements
For mobile service, please ensure there is safe and legal parking as well as unobstructed access to your vehicle. We are not liable for delays or inability to perform services due to inaccessible locations or vehicles.
6. Parts & Glass Quality
We use high-quality OEM or equivalent parts and glass. Please notify us of any specific brand requests prior to service. Availability of parts is subject to supply constraints.
7. ADAS Calibration Disclaimer
ADAS calibration is performed per manufacturer guidelines. We cannot guarantee system performance following calibration; customers should verify functionality after service completion.
8. Customer Responsibilities
Ensure your vehicle is in a condition suitable for service, including clearing the work area of personal belongings.
Remove all valuables and secure vehicle keys. Best Auto Glass is not responsible for loss or damage of personal items.
9. Payment Terms & Deposits
Payment in full is due upon service completion unless otherwise agreed. Deposits may be required for certain services and are non-refundable.
10. Insurance Claim Assistance Disclaimer
We may assist with insurance documentation but do not guarantee claim approval or processing. Customers are responsible for verifying coverage with their insurer.
11. Cancellations & No-Shows
Cancellations or rescheduling require at least 24 hours' notice. Late cancellations or no-shows may result in fees.
12. Warranty & Exclusions
Warranties on parts and labor are provided as detailed in the service agreement. Warranties do not cover damage from accidents, misuse, or circumstances beyond our control.
13. Limitation of Liability
Best Auto Glass is not liable for indirect, incidental, or consequential damages related to services. Our total liability is limited to the amount paid for services rendered.
14. Photos & Marketing Consent
We may photograph completed work for marketing purposes. Customers may opt out by notifying staff prior to service.
15. Information We Collect
When you visit, use, or navigate our Services, we may collect personal information based on your interactions with Best Auto Glass, your preferences, and the products and features you use. We do not process sensitive personal information, and we do not obtain information about you from third-party sources.
16. How We Use Your Information
We process your information only when we have a legitimate reason to do so, including to:
Deliver and facilitate delivery of the services you request
Send you marketing and promotional communications, in accordance with your marketing preferences. You can opt out of marketing emails at any time (see Section 21)
Communicate with you, administer and improve our Services, and maintain security and prevent fraud
Comply with legal requirements
We may also process your information for other purposes with your consent.
17. Sharing Your Information
We may share your personal information in limited situations, including in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company (a "Business Transfer").
18. Cookies & Tracking
We use cookies and similar tracking tools to enhance your online experience, personalize our services, and gather information on how our website is used.
19. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the risk of harm from unauthorized use or disclosure, the purposes for which we process it and whether we can achieve them by other means, and applicable legal requirements.
20. Data Security
We use organizational and technical measures designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee that unauthorized third parties will never be able to defeat our security and improperly access, steal, or alter your information. You are responsible for using our Services in a secure environment, and transmitting information to our Services is at your own risk.
21. Your Privacy Rights & Choices
Depending on your location, privacy laws may give you specific rights regarding your personal information, including the right to modify, pause, or close your account.
Withdrawing consent: You may withdraw consent to our use of your data at any time by contacting us at [email protected]. Withdrawal does not affect processing that was lawful before the withdrawal, or processing that does not rely on consent.
Cookies: You can set your browser to remove or reject cookies. Doing so may affect certain features or functionality of our Services. You may also opt out of interest-based advertising.
EEA and UK residents: If you believe we are unlawfully processing your personal information, you may complain to your local data protection authority.
Swiss residents: You may contact the Federal Data Protection and Information Commissioner.
Exercising your rights: Submit a request or contact us directly at [email protected]. We will review and act on requests in accordance with applicable data protection laws.
22. Do-Not-Track Signals
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") setting that signals your preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing DNT signals has been finalized, so we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow, we will update these Terms accordingly.
23. California Residents
Under California Civil Code Section 1798.83 ("Shine the Light"), California residents may request, once per year and free of charge, information about the categories of personal information we shared with third parties for their direct marketing purposes in the prior year. To make a request, contact us in writing using the details below.
California residents under 18 who have an account with us may request removal of content or information they have publicly posted on our Services. To request removal, contact us with your name, the email address associated with your account, and a statement that you reside in California. Removal does not ensure complete or comprehensive removal from our systems, including backups.
24. Governing Law & Venue
These Terms are governed by the laws of the State of Colorado. Disputes will be resolved in the courts located in Denver, Colorado.
25. Changes to Terms
We reserve the right to update these Terms as needed. Changes are reflected by the "Last updated" date above. Continued use of our Services constitutes acceptance of any changes.
26. Contact Us
If you have questions or concerns about these Terms, email us at [email protected], call (720) 783-2983, or write to us at:
Best Auto Glass
10650 Irma Dr Unit 32, Northglenn, CO 80233